{"id":1006,"date":"2015-07-16T15:34:00","date_gmt":"2015-07-16T15:34:00","guid":{"rendered":"http:\/\/www.byomit.com\/blog\/?p=1006"},"modified":"2015-07-16T15:45:11","modified_gmt":"2015-07-16T15:45:11","slug":"caso-de-exito-byomconecta-la-tienda-home","status":"publish","type":"post","link":"https:\/\/byomit.com\/blog\/caso-de-exito-byomconecta-la-tienda-home\/","title":{"rendered":"Caso de \u00e9xito Byom!Conecta: La tienda home"},"content":{"rendered":"

\"laCada d\u00eda, grandes marcas apuestan por el uso de Whatsapp para hacer la atenci\u00f3n al cliente m\u00e1s inmediata.<\/strong><\/p>\n

Cuanto m\u00e1s grande es una empresa, m\u00e1s dif\u00edcil es llevar la gesti\u00f3n por Whatsapp si se usa v\u00eda m\u00f3vil o con su herramienta gratuita WhatsappWeb, adem\u00e1s de que solo puede llevarla una persona y la carga de trabajo puede saturarla, haciendo que la atenci\u00f3n al cliente sea poco eficaz.<\/p>\n

La tienda home<\/strong> <\/a>es uno de los grupos l\u00edderes de sistemas de descanso en internet con m\u00e1s de 11 a\u00f1os de experiencia en el sector y mas de 100.000 clientes en diversos pa\u00edses.<\/p>\n

En palabras de su director de marketing, Miguel \u00c1ngel Granados<\/strong>, usan Byom!Conecta\u00a0como forma de comunicaci\u00f3n con sus clientes, sobre todo en el departamento de postventa para que los clientes que hayan tenido una incidencia\u00a0con su pedido, haciendo que la comunicaci\u00f3n sea m\u00e1s directa, r\u00e1pida y fluida<\/strong>. Por ejemplo, los clientes env\u00edan fotos\u00a0del producto con el que han tenido una incidencia para solucionarlo m\u00e1s r\u00e1pidamente<\/strong>.<\/p>\n

Al ser una tienda online y dar soporte posventa cuando existe una incidencia, solicitan al cliente su n\u00famero de tel\u00e9fono para hacer m\u00e1s \u00e1gil y r\u00e1pida la soluci\u00f3n de\u00a0la misma.<\/p>\n

Por \u00faltimo, a la pregunta sobre que mejorar\u00edas de Byom!Conecta<\/strong><\/a>, a\u00f1ade la posibilidad de que el cliente pueda enviar v\u00eddeos por Whatsapp, ya que por otros medios supone un problema para el cliente.<\/p>\n

Desde Byom!Conecta tenemos prevista una actualizaci\u00f3n con nuevas funcionalidades entre las que se encuentra el env\u00edo de v\u00eddeos.<\/p>\n

Desde Byom! queremos dar las gracias a Miguel \u00c1ngel, por cedernos su tiempo para responder a nuestras preguntas y ayudarnos a mejorar nuestro servicio.<\/p>\n

Pr\u00f3ximamente volveremos con un nuevo caso de \u00e9xito y m\u00e1s establecimientos satisfechos utilizando los servicios de Byom!<\/p>\n","protected":false},"excerpt":{"rendered":"

Cada d\u00eda, grandes marcas apuestan por el uso de Whatsapp para hacer la atenci\u00f3n al cliente m\u00e1s inmediata. Cuanto m\u00e1s […]<\/p>\n","protected":false},"author":2,"featured_media":1008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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