{"id":1059,"date":"2016-03-16T15:03:13","date_gmt":"2016-03-16T15:03:13","guid":{"rendered":"http:\/\/www.byomit.com\/blog\/?p=1059"},"modified":"2016-03-16T15:06:43","modified_gmt":"2016-03-16T15:06:43","slug":"podemos-usar-whatsapp-para-la-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/byomit.com\/blog\/podemos-usar-whatsapp-para-la-atencion-al-cliente\/","title":{"rendered":"\u00bfPodemos usar Whatsapp para la atenci\u00f3n al cliente?"},"content":{"rendered":"<p>Visto el \u00e9xito de <strong>Byom!Conecta<\/strong> y de que cada d\u00eda m\u00e1s empresas usan <strong><a href=\"http:\/\/conecta.byom.es\/\" target=\"_blank\">Whatsapp para la atenci\u00f3n al cliente<\/a><\/strong>, por lo que: S\u00ed, se puede hacer atenci\u00f3n al cliente por Whatsapp, adem\u00e1s de muchas otras cosas.<\/p>\n<p>Por qu\u00e9 las empresas empiezan a usar Whatsapp es sencillo, el cliente siempre lleva encima su Smartphone, teniendo una v\u00eda de comunicaci\u00f3n como Whatsapp, est\u00e1s completamente conectado con tus clientes, independientemente del horario, para resolver duda y enviar informaci\u00f3n. Una vez conectado con tu cliente, le has generado la necesidad de que contacte contigo por esta v\u00eda.<\/p>\n<p>El CRM que se incluye en Byom!Conecta, ayuda en el d\u00eda a d\u00eda de la atenci\u00f3n al cliente por Whatsapp, ya que adem\u00e1s de recopilar la informaci\u00f3n de los mensajes recibidos, podr\u00e1s ampliar los datos de contacto e insertar notas internas. Por lo que la convierte en <strong>una herramienta perfecta para los contact center.<\/strong><\/p>\n<p>Adem\u00e1s, podr\u00e1s integrar tu agenda de contactos para conocer que contactos te est\u00e1n hablando por Whatsapp.<\/p>\n<p>Bajo nuestra experiencia, tanto para empresas peque\u00f1as como las m\u00e1s grandes, la atenci\u00f3n al cliente por Whatsapp se puede incluir sin problemas en la estrategia de comunicaci\u00f3n de una empresa. Desde una peque\u00f1a cafeter\u00eda que avise a sus clientes sobre el men\u00fa del d\u00eda, pasando por una tienda de ropa que acepte pedidos por Whatsapp hasta un banco que gestione dudas sobre los productos financieros que ofrece.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Visto el \u00e9xito de Byom!Conecta y de que cada d\u00eda m\u00e1s empresas usan Whatsapp para la atenci\u00f3n al cliente, por [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1060,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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