{"id":1067,"date":"2016-03-30T10:42:02","date_gmt":"2016-03-30T10:42:02","guid":{"rendered":"http:\/\/www.byomit.com\/blog\/?p=1067"},"modified":"2016-03-30T10:44:24","modified_gmt":"2016-03-30T10:44:24","slug":"consejos-para-una-buena-atencion-al-cliente-por-whatsapp","status":"publish","type":"post","link":"https:\/\/byomit.com\/blog\/consejos-para-una-buena-atencion-al-cliente-por-whatsapp\/","title":{"rendered":"Consejos para una buena atenci\u00f3n al cliente por Whatsapp"},"content":{"rendered":"<p>Espa\u00f1a es uno de los pa\u00edses con mayor n\u00famero de usuarios y uso de Whatsapp y ese hecho hace que las empresas empiecen a usar esta aplicaci\u00f3n como una nueva forma de atenci\u00f3n al cliente.<\/p>\n<p>Marcas grandes y peque\u00f1as usan este servicio y son conscientes de la gran oportunidad que tienen para conectar con sus clientes, adem\u00e1s de acercarse m\u00e1s r\u00e1pidamente a cierto p\u00fablico que no les resulta f\u00e1cil llegar o que est\u00e1 abandonando redes sociales m\u00e1s \u201cp\u00fablicas\u201d<\/p>\n<p>Whatsapp, con nuestro servicio Byom!Conecta, es un canal m\u00e1s para realizar atenci\u00f3n al cliente y haci\u00e9ndolo m\u00e1s pr\u00e1ctico comparado con Whatsapp Web, por ejemplo. El CRM integrado en el servicio, nos ayuda a ampliar informaci\u00f3n que recopilemos de nuestros clientes.<\/p>\n<p>Como toda <strong><a href=\"http:\/\/conecta.byom.es\/\" target=\"_blank\">herramienta de atenci\u00f3n al cliente<\/a><\/strong>, te recomendamos tener una estrategia y protocolos para el uso de Whatsapp. Los agentes que vayan a comunicarse con tus clientes tiene que saber que limitaciones impone Whatsapp (evitar el copy &amp; paste, los mensajes autom\u00e1ticos, env\u00edo de SPAM\u2026)<\/p>\n<p>Adem\u00e1s de saber qu\u00e9 informaci\u00f3n poder compartir con tus clientes, ya sean mensajes, im\u00e1genes, v\u00eddeos, etc. o el tono que tendr\u00e1n las conversaciones a trav\u00e9s de Whatsapp.<\/p>\n<p>Ignora el uso de grupos de Whatsapp y utiliza la caracter\u00edstica de mensajes de difusi\u00f3n, siendo una forma m\u00e1s sencilla de enviar un mensaje a todos tus clientes, m\u00e1s r\u00e1pidamente y cumpliendo las reglas de la app.<\/p>\n<p>El uso de v\u00eddeos y mensajes corporativos tambi\u00e9n te puede ayudar a fidelizar clientes, pero la creaci\u00f3n de estos puede ser un coste a\u00f1adido para tu empresa.<\/p>\n<p>Existen muchos m\u00e1s consejos para llevar el uso de Whatsapp para empresas a un nivel superior y con el paso del tiempo la totalidad de las empresas ver\u00e1n este canal como fundamental para la atenci\u00f3n y comunicaci\u00f3n con el cliente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Espa\u00f1a es uno de los pa\u00edses con mayor n\u00famero de usuarios y uso de Whatsapp y ese hecho hace que las empresas empiecen a usar esta aplicaci\u00f3n como una nueva\u2026<\/p>\n","protected":false},"author":2,"featured_media":1069,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atencion-al-cliente-por-whatsapp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consejos para una buena atenci\u00f3n al cliente por Whatsapp<\/title>\n<meta name=\"description\" content=\"Las empresas empiezan a usar esta aplicaci\u00f3n como una nueva forma de atenci\u00f3n al cliente por Whatsapp...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/byomit.com\/blog\/consejos-para-una-buena-atencion-al-cliente-por-whatsapp\/\" \/>\n<meta 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