{"id":566,"date":"2013-08-19T10:00:02","date_gmt":"2013-08-19T10:00:02","guid":{"rendered":"http:\/\/www.byomit.com\/blog\/?p=566"},"modified":"2026-11-04T08:59:19","modified_gmt":"2026-11-04T08:59:19","slug":"medir-la-satisfaccion-del-cliente-es-importante","status":"publish","type":"post","link":"https:\/\/byomit.com\/blog\/medir-la-satisfaccion-del-cliente-es-importante\/","title":{"rendered":"Medir la satisfacci\u00f3n del cliente es importante"},"content":{"rendered":"<h4>\u00bfC\u00f3mo podemos atraer, satisfacer y fidelizar a un cliente?<\/h4>\n<p>Que el cliente siempre tiene la raz\u00f3n, lo hemos escuchado muchas veces, pero la frases deber\u00eda de cambiar por muchos clientes siempre tienen la raz\u00f3n, ya que lo importante es que muchos clientes tengan la misma opini\u00f3n, ya sea para bien o para mal.<\/p>\n<p>Pero para saber que piensan tus clientes, primero tendr\u00e1s que escucharlos. Tu objetivo es buscar sus opiniones, hacerlos participes de tu negocio, hacer que se sientan escuchados, porque esas opiniones har\u00e1n que tu negocio mejores, que los cambios que realices sean de su gusto.<\/p>\n<p>Por eso, <strong>obtener la opini\u00f3n de tus clientes es una manera de medir su satisfacci\u00f3n.<\/strong><\/p>\n<p><strong>Y,\u00bfc\u00f3mo puedo saber la opini\u00f3n de mis clientes, para mejorar con ellos?<\/strong><\/p>\n<p>Muchas empresas utilizan las encuestas de papel para saber esa opini\u00f3n, con preguntas cerradas y donde no se deja al cliente expresar un hecho puntual que se ha podido repetir con anteriores clientes y que puede ser el problema que haga que tu negocio pueda cerrar.<\/p>\n<p>Desde <strong><a title=\"Conseguir las opiniones de tus clientes\" href=\"http:\/\/www.byomit.com\" target=\"_blank\">Byom!<\/a><\/strong>, pensamos que lo importante es dejar que el <a title=\"Dar la opini\u00f3n en un negocio de mi ciudad\" href=\"http:\/\/byomit.com\/#particulares\" target=\"_blank\"><strong>cliente exprese su opini\u00f3n libremente<\/strong><\/a>, sin manipular lo que queremos que nos diga, por eso, dejamos que el cliente opine de tu negocio y que lo haga durante el servicio. As\u00ed <strong>obtendr\u00e1s en tiempo real su opini\u00f3n<\/strong> y podr\u00e1s solucionar los problemas que pueda tener, de manera inmediata, sin que ese cliente salga de tu negocio y no vuelva m\u00e1s. Adem\u00e1s, al ser <strong>directo al due\u00f1o<\/strong>, no tendr\u00e1s la barrera de tus empleados que puedan sesgar esa opini\u00f3n o que simplemente no te la hagan saber.<\/p>\n<p><strong>Y tus clientes, \u00bfse sienten satifechos?\u00bfSabes que opinan de tu negocio?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfC\u00f3mo podemos atraer, satisfacer y fidelizar a un cliente? Que el cliente siempre tiene la raz\u00f3n, lo hemos escuchado muchas veces, pero la frases deber\u00eda de cambiar por muchos clientes\u2026<\/p>\n","protected":false},"author":1,"featured_media":572,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-566","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-encuestas-de-satisfaccion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfC\u00f3mo medir la satisfacci\u00f3n del cliente y mejorar nuestro negocio?<\/title>\n<meta name=\"description\" content=\"Medir la satisfacci\u00f3n de tu cliente, hace que puedas mejorar tu negocio y pues aumentar tus beneficios de una forma m\u00e1s r\u00e1pida y sencilla.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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