{"id":566,"date":"2013-08-19T10:00:02","date_gmt":"2013-08-19T10:00:02","guid":{"rendered":"http:\/\/www.byomit.com\/blog\/?p=566"},"modified":"2013-08-19T10:11:04","modified_gmt":"2013-08-19T10:11:04","slug":"medir-la-satisfaccion-del-cliente-es-importante","status":"publish","type":"post","link":"https:\/\/byomit.com\/blog\/medir-la-satisfaccion-del-cliente-es-importante\/","title":{"rendered":"Measuring customer satisfaction is importantMedir la satisfacci\u00f3n del cliente es importante"},"content":{"rendered":"

<\/p>\n

How can we attract, satisfy and retain a customer?<\/h4>\n

The customer is always right, we’ve heard many times, but the sentences should change by many customers are always right, and that what is important is that many customers have the same opinion, whether for good or ill.<\/p>\n

But to know what you think your customers will first have to listen. Your goal is to seek their views, make them part of your business, make them feel heard, because those views will make your business better, that changes you make will be to your liking.<\/p>\n

So, get the opinion of your customers is a way to measure your satisfaction.<\/p>\n

And how I can know the opinion of my clients, to improve them?<\/p>\n

Many companies use paper surveys to know that opinion, with closed questions and where it is left to the client to express a single event that has been repeated with former clients and can be the problem that makes your business can be closed.<\/p>\n

From Byom!, We think that the important thing is to let the client to express their views freely, without manipulating what we want to tell us, so, we let the customer opine of your business and to do so during the service. So get real-time feedback and can solve the problems you may have, immediately, without that customer leaves your business and not come back. Furthermore, as direct the owner will not have the barrier of your employees who may skew this opinion or simply do not make it you know.<\/p>\n

And your customers, do you feel satisfied and rested? Do you know what they think of your business?<\/strong><\/p>\n

\u00bfC\u00f3mo podemos atraer, satisfacer y fidelizar a un cliente?<\/h4>\n

Que el cliente siempre tiene la raz\u00f3n, lo hemos escuchado muchas veces, pero la frases deber\u00eda de cambiar por muchos clientes siempre tienen la raz\u00f3n, ya que lo importante es que muchos clientes tengan la misma opini\u00f3n, ya sea para bien o para mal.<\/p>\n

Pero para saber que piensan tus clientes, primero tendr\u00e1s que escucharlos. Tu objetivo es buscar sus opiniones, hacerlos participes de tu negocio, hacer que se sientan escuchados, porque esas opiniones har\u00e1n que tu negocio mejores, que los cambios que realices sean de su gusto.<\/p>\n

Por eso, obtener la opini\u00f3n de tus clientes es una manera de medir su satisfacci\u00f3n.<\/strong><\/p>\n

Y,\u00bfc\u00f3mo puedo saber la opini\u00f3n de mis clientes, para mejorar con ellos?<\/strong><\/p>\n

Muchas empresas utilizan las encuestas de papel para saber esa opini\u00f3n, con preguntas cerradas y donde no se deja al cliente expresar un hecho puntual que se ha podido repetir con anteriores clientes y que puede ser el problema que haga que tu negocio pueda cerrar.<\/p>\n

Desde Byom!<\/a><\/strong>, pensamos que lo importante es dejar que el cliente exprese su opini\u00f3n libremente<\/strong><\/a>, sin manipular lo que queremos que nos diga, por eso, dejamos que el cliente opine de tu negocio y que lo haga durante el servicio. As\u00ed obtendr\u00e1s en tiempo real su opini\u00f3n<\/strong> y podr\u00e1s solucionar los problemas que pueda tener, de manera inmediata, sin que ese cliente salga de tu negocio y no vuelva m\u00e1s. Adem\u00e1s, al ser directo al due\u00f1o<\/strong>, no tendr\u00e1s la barrera de tus empleados que puedan sesgar esa opini\u00f3n o que simplemente no te la hagan saber.<\/p>\n

Y tus clientes, \u00bfse sienten satifechos?\u00bfSabes que opinan de tu negocio?<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

How can we attract, satisfy and retain a customer? The customer is always right, we’ve heard many times, but the 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