{"id":829,"date":"2014-10-02T16:57:28","date_gmt":"2014-10-02T16:57:28","guid":{"rendered":"http:\/\/www.byomit.com\/blog\/?p=829"},"modified":"2014-10-06T16:53:27","modified_gmt":"2014-10-06T16:53:27","slug":"caso-de-exito-pizzeria-straperlo","status":"publish","type":"post","link":"https:\/\/byomit.com\/blog\/caso-de-exito-pizzeria-straperlo\/","title":{"rendered":"Caso de \u00e9xito: Pizzer\u00eda Straperlo"},"content":{"rendered":"

\"restaurante<\/a>En Byom!<\/strong><\/a> tambi\u00e9n escuchamos a nuestros clientes y mejoramos con ellos, adem\u00e1s nos gusta saber que gracias a nuestro servicio los establecimientos mejoran d\u00eda a d\u00eda.<\/p>\n

Hoy os queremos hablar de la Pizzer\u00eda Straperlo<\/strong><\/a> y de su caso de \u00e9xito gracias a Byom!,\u00a0 pero antes nos gustar\u00eda poneros en situaci\u00f3n y presentaros las opiniones conseguidas por esta magn\u00edfica pizzer\u00eda italiana.<\/p>\n

Pizzer\u00eda Straperlo ha conseguido en un \u00fanico establecimiento<\/strong> y tan solo en dos meses 1.425 opiniones reales de clientes que estaban consumiendo en su establecimiento.<\/strong> Un grado NPS bastante bueno de un 30% y un total de 425 comentarios de mejora y 448 emails de clientes.<\/p>\n

En declaraciones para nuestro blog, Ignacio Cecilia, propietario de Pizzer\u00eda Straperlo<\/strong>, considera Byom! como un medio moderno y \u00e1gil para conocer la opini\u00f3n de los clientes que visitan su establecimiento.<\/strong><\/p>\n

Considera que gracias a Byom!, se crea una imagen de profesionalidad y credibilidad, haciendo que los clientes sepan que se preocupan por conocer que piensan. \u201cAdem\u00e1s de serlo, lo parecemos\u201d, indica.<\/p>\n

Al realizar las encuestas mediante el dispositivo Byom!, sus clientes no se sienten agobiados y les atrae el medio utilizado<\/strong>, con ello un porcentaje muy elevado incluye su email (32%) y les escribe comentarios de mejora (33%).<\/strong><\/p>\n

En cuanto a las mejoras realizadas gracias a Byom!, nos comenta que les ha ayudado a corregir y detectar deficiencias puntuales del servicio<\/strong>, \u201cque de otra manera no hubi\u00e9ramos detectado, ya que el personal no hab\u00eda sido consciente de ello o no hab\u00eda informado.\u201d<\/p>\n

Adem\u00e1s corrigieron un problema de olores en el ba\u00f1o del cual no eran conscientes y mejoraron aspectos como el aire acondicionado o el volumen del hilo musical.<\/p>\n

Concluye coment\u00e1ndonos que considera justa la nota media que sus clientes les han otorgado, un 7.9 y que no mejorar\u00eda nada de Byom! ya que su facilidad de uso y puesta en marcha es excelente.<\/strong><\/p>\n

Desde Byom! queremos dar las gracias a Ignacio, por cedernos su tiempo para responder a nuestras preguntas y ayudarnos a mejorar en nuestro servicio.<\/p>\n

Pr\u00f3ximamente volveremos con un nuevo caso de \u00e9xito y m\u00e1s establecimientos satisfechos utilizando Byom! para conocer las opiniones de sus clientes.<\/p>\n","protected":false},"excerpt":{"rendered":"

En Byom! tambi\u00e9n escuchamos a nuestros clientes y mejoramos con ellos, adem\u00e1s nos gusta saber que gracias a nuestro servicio […]<\/p>\n","protected":false},"author":2,"featured_media":830,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-829","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"\nCaso de \u00e9xito Byom! 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